Printing at Bren (Primary Helpdesk Article)

This is our primary printing document.  It has links to other "helper" documents that address specific needs.  As we have a multi-cohort community at Bren and each cohort may have different levels of access to our central printers along with different types of computing devices, printing can be complicated.

Changes on the printing between 9.16 and 10.1 include replacing monarch, chimera. 

Printing Locations / Functionality / Primary Users / Printing Names

Room	BW	Color	Copy	Scan	Release Station	Primary Users	Printer Names
Staff Mail Room 2530	Yes	Yes	No	No	Yes	Staff / Faculty / Researchers	blackbird/flamingo
Student Mail Room 2406	Yes	No	Yes(code required)	Yes	Yes	All	oreo
Student 3L SCF	Yes	Yes	Yes	Yes	Yes	Students	penguin, crow/kingfisher, monarch
Deans Suite	Yes	Yes	Yes	Yes	No	Staff/Faculty	print chimera;  copy/scan/fax/print on tern/warbler

ADDING PRINTERS

1. Windows Desktops - click start button lower left ; type \\print <enter> ; double click on printer you want to add ; if you were running Word, or another application, you have to restart it before it can print to the newly added printer.   VIDEO
2. Windows Laptop / Windows Desktop not managed by Bren Compute Team (review linked document at bottom: Print from your laptop ...)
3. Mac Laptop (review linked document at bottom: Print from your laptop ...) (faculty view linked document at bottom: Faculty guide ...)

Print Release Station Basics 

We have 3 release stations with login instructions at each location.  It is possible to release the job from your office if the release station is broken.   Common problems at the release station:

1. not logged in - solution: login following instructions  (Video for #1 and #2)
2. your job doesn't show up - check the user who is logged in at the release station, its possible someone logged in with their own account and not the printrelease(1,2,3) (Video for #1 and #2)
3. not knowing how to use the keyboard / integrated mouse (there is an integrated mouse pad on the keyboard that you can tap, or press the buttons below it) : (VIDEO)

Other Print Related Documentation

• Bren Print Policy
• Printer Locations
• Print from your laptop via a webpage (uploading pdf)
• MESM - if you print beyond your print allocation
• Adding a printer to your laptop with Bren Desktop Credentials
• Faculty guide on adding printer to your Mac
• Compute Team Trouble Shooting